Friday Discussion: Christian Response to Customer Service

Let’s discuss….

As a former business owner, I am a huge proponent for treating a customer well. I don’t know that I would say the customer is king always, but the goal should certainly be that they leave feeling good about their experience. Customer service is the front door of any business (or church). Because of that, I tip well, I express appreciation and I always have a desire to make the waiter or waitresses day better, not worse than before I came. I want to encourage and reward good service and I realize that there could always be personal reasons why a person gives bad service on a particular day. I am always perplexed, however, of the way to respond when I receive bad service.

One night this week, my small group ate together at a local restaurant. From our first encounter, we knew our waiter did not want to be there. He was obviously impatient and snappy with his responses. It wasn’t the worst customer service I’ve ever received, but it was obviously not one of the best. When a large group recognizes the tension in a waiter, it’s probably a good indicator that service is less than excellent. It reminded me, especially with the pressure of my small group around me, that I don’t always know how to respond.

Today’s Friday discussion is:

What kind of customer should a Christian be? […] Continue Reading…

Free Fridays Book Giveaway: Choosing to See by Mary Beth Chapman

Today I’m super excited to give away four (4) copies of Mary Beth Chapman’s new book “Choosing to SEE: A Journey of Struggle and Hope”.

Chapman is wife to singer and songwriter Steven Curtis Chapman. In this book, Chapman talks about how her role as the wife of her charismatic celebrity, which was never what she intended or even had planned for her life. Living outside her comfort zone was only heightened when in 2008, the tragic death of their five-year-old daughter, Maria, led to a deep inner heartache. This is the story of one family’s journey towards hope, faith, and love through the high and very low periods of life and about learning how to trust God in the worst of times.

If you would like to win a copy of this book: […] Continue Reading…

7 Ways to Prepare for More Effective Meetings

Successful projects and teams require meetings to accomplish goals and objectives of the organization. Busy leaders, however, are usually somewhat anti-meetings because of the interruption they appear to be in getting actual work done. I have found, however, that much of the frustration is found in the lack of proper preparation prior to the meeting. Although, when done well, the time spent in meetings can actually make projects better and strengthen the work of the organization. A large part of making meetings better is found in the preparation prior to the meeting.

Here are 7 ways to prepare for more effective meetings: […] Continue Reading…

12 Random Things I Learned from My Time with Rick Warren

I had an awesome opportunity a few weeks ago to spend a couple hours with Rick Warren and a dozen or so other pastors. Rick was in town to speak to a conference and Ed Stetzer arranged for him to meet with us. Obviously, this man is bigger than life just because of the book, the publicity he has received, and the impact he has in the church world and society. He is becoming a statesman for the church around the world.

It was a humbling experience. I didn’t choose the seat of honor (I promise), but I ended up sitting next to him in the meeting. Rick talked randomly and conversationally with us and I took notes as fast as I could. There are so many principles I took from our time, but here are 12 random things I gleaned from the time: (Some are quotes…I put them in quotation marks…some are random points of information I heard from Rick’s talk.) […] Continue Reading…

Knowing Your Identity Helps Establish Your Influence

I once wanted to be known as the life of the party. I’m funny, quick-witted and actually kind of silly at times, but these days people seldom see the real me. My family does, and often the people I work with gets to see who I really am, but except for occasional bursts of randomness the rest of the world thinks I’m always serious, always thinking about something purposeful or profound. (Social media has helped with that some.) I had to come to the realization that I’m an introvert and, in crowded settings, I most often shut down the wild side.

Knowing who you are is the first step to becoming a person of influence. […] Continue Reading…

Operation Serve: Showing God’s Love to Our Community

Once a year, the people of Grace Community Church turn out big to show love for the community in which we live. Through home projects, services to non-profits and schools, or fun activities for kids, Operation Serve gives us a tangible way to share God’s love with people.

It’s that time again! This year we put all our registrations online to make it easier administratively and faster to get people assigned to the right projects. You can sign up now. You do not have to attend Grace to participate, just be willing to work.
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Criss Cross: Our Newest Staff Member at GcomChurch

We have a new staff member. His name is Criss Cross. He started in the office this morning (and thankfully I’m out of town).

Criss Cross is our children’s ministries new mascot. We realize churches usually don’t have mascots, but we are passionate about reaching children for Christ. It amazes me to watch children get excited about a mascot at a ballgame. Sometimes they don’t even know a game is in progress if the mascot is nearby. I love watching their excitement interacting with a mascot. […] Continue Reading…

Friday Discussion: Internet Matchmaking

Today I want to address the issue of online matchmaking.

In the last few years, a large number of the weddings I have performed have been in relationships that started online. Whether through a paid service such as EHarmony or just through random or blind dates connected through Facebook, the numbers of people meeting for the first time via the Internet increases annually. I have never had a problem with this, but apparently some do from responses and reactions I have seen.

Even though the popularity of these is growing, these types of marriages are still not extremely considered “popular”. When I meet a couple that met online, for example, they appear more hesitant to tell me how they met as a couple.

I’m curious of your opinion. […] Continue Reading…

Ben Arment’s Dream Year: I Love This!

Ben Arment is a bright, energetic, do-something young leader I admire greatly! He’s a former church planter, so that got me interested in following him initially, but then I attended his Whiteboard and Story conferences and admired how he was encouraging the church to think more creatively.  Ben’s Dream Year project is perhaps my favorite of all that he does.

I’m a proponent of dreaming big…I’ve written frequently about it here and even did a series of dream posts once.  Dreaming keeps marriages healthier, it builds careers and dreaming gets us closer to realizing some of the glory of the great God that we serve. No dream could ever be too big for our God.

What’s your dream?  Maybe Dream Year is for you:

[…] Continue Reading…