7 Tips for Hiring the Right Person for the Team

One of the most important decisions a leader makes is adding to the payroll. In the church world, it’s often difficult to remove someone once they are added. (That’s somewhat of a pet peeve of mine after spending much of my years in business, but that’s another blog post.) Regardless of the industry, however, adding to a team is a critical decision; perhaps one of the most important a leader makes. New team members change the dynamics of a team; either positively or negatively.

Here are 7 tips I’ve learned by experience for hiring the best person:

Biblical qualifications – In a church position, especially a called position, this is first and foremost. I wonder, however, if there aren’t good Biblical standards for hiring even in the secular world…at least for the believer who is hiring, and not just the couple passages we tend to use for elders. I realize this is cause for criticism, but it seems to me the “fruit of the spirit” is a good measure of character for anyone I’d place on my team, in the church or in business. Love, joy, peace, forbearance, kindness, goodness, faithfulness, gentleness and self-control…would you hire someone with those qualities?

Know them – I have told my boys that in their generation, they will most likely never have a job where they didn’t know someone connected to the organization. The more you can know the person, the more likely you are to make a wise decision. This is one reason we often hire from within our church whenever possible. If it’s not possible to know the individual personally, try to know people who know the person. I’ve found there is usually someone connected to the person on our team, in our church, or in my social network. (If there’s no way to know the person, that doesn’t eliminate them, but it does generate a slower decision-making process.)

Investigate them – I don’t insist on background checks on everyone. I understand some do and I’m okay with that, but I do believe in asking questions of those who know the person. Knowing them personally helps eliminate some doubt, but if there is any unanswered questions in your mind, it is better to be awkward in the beginning than surprised in the end. (I’d be curious in the comments if your organization does background checks and if so, what kind.)

Meet the spouse – I have always held a simple policy in business and ministry, especially for any position with authority. I won’t hire someone whom I wouldn’t also hire his or her spouse. Period. Most likely, whether you know it or not, you are hiring both anyway. Both spouses will certainly impact the organization either directly or indirectly.

Chemistry – The ability to get along with others and especially the team often trumps a pedigreed potential employee. We can make a team work with people who work well together and are sold out for the vision of the organization.

Talk them out of it – I get push back on this one when I share it, but I’m really not trying to be a bad guy here. I want to make sure someone knows all the negatives of me and our church before they agree to join our team, so before a person accepts a position, I tell them everything I can think of as why they shouldn’t accept the job. I did this in business and in the church world. If it makes you feel better, to date I’ve never had anyone decide not to join us. (That will be another blog post possibly when I have my first! :) ) I have had some good, honest conversations as a result of this tactic and feel people have come better prepared for what they would face once they joined our team.

Take risk – After I’ve done my homework, I hire the person my heart tells me to hire. Many times it is a gut-instinct. I often bring Cheryl along on interviews and I heavily rely on her recommendation. She’s got a much better feel for people than I have sometimes. In business, and since we started Grace, I’ve taken some huge risks on people. I’ve been wrong a few times…a few too many times in business, but overall, we’ve created great teams and I’ve even found a few superstars along the way.

What about you? What tips do you have for hiring the right person?

You may also be interested in the non-negotiables for my team. You can read them HERE.

Leaders Lead…So Others Can Follow

Leaders lead so that others can follow…

You’ll see it among organizations everywhere…

The team is no more intentional than the leader…

The team gives up when the leader gives up…

The team works no harder than the leader…

The team slacks off when the leader slacks off…

The team takes no greater risks than the leader is willing to take…

The team believes the vision no more passionately than the leader…

The team becomes negative when the leader becomes negative…

If you want others to follow your leadership, give them an example worth following…

Leaders lead so that others can follow…

What other examples of a leader’s impact on a team come to mind?

7 Suggestions for Confronting a Controlling Leader

I received this comment on a post recently:

Any chance there is an upcoming post or two on how/when/where to confront a controlling leader? Especially for those of us who have had it drilled into our heads from childhood to not question authority? Some practical, nitty gritty tips would be really helpful.

That’s a pretty big request, but I think it’s a topic worth considering. I wrote previously 3 Ways to Respond to a Controlling Leader. This would be the “challenge” response. I should point out that while I believe the Bible teaches to respect authority, I don’t believe it says we must ignore the abuse of authority. All children should honor their parents, for example, but respect is never an excuse for abuse. There are times when it is appropriate to confront authority. Jesus certainly did during His earthly ministry.

If you have a controlling leader, here are 7 suggestions with how to approach them:

Discern the need – Pray about it. Talk it through with others. You should make sure your perception of this leader is correct. Is it him or her…or is it you? Then ask this question: Is this my responsibility? Do I sense the burden to do this? Will it make a difference, and if not, do I feel compelled to do it anyway?

Consider the timing – When addressing any conflict, timing is everything. Pick a day when things are going well…from the leader’s perspective. Find the least stressful, calmest time you can. You want to catch the leader in the best mood possible.

Plan your approach – What are you going to say? How will you say it? Will you do this alone or with someone else? You may want to write your response first and rehearse it. In stressful situations I think it is okay to bring notes. It shows you came prepared and have thought about the issue. Make sure you show as much respect for the leader as you can. Balance your critique with ample and genuine compliments. (There are even times, depending on the expected response of the leader or your expected ability to keep your composure where I would recommend writing a letter. I wrote about how to do that HERE.)

Bite the bullet – You can keep putting it off, but at some point you’ll have to approach the controlling leader if you hope to see a change. It will never be easy, but who knows that you were not put in this place for “such a time as this”…and by this point you’ve already discerned the need to do this.

Couch in love and respect – This can’t be over-emphasized. People don’t listen to people who don’t show genuine love for them or at least the respect the things or people they love. Most controlling leaders are hungry for respect…it’s part of their problem…so if you want to gain their attention, be respectful. (Again, because I know this is difficult for some people, but being respectful does not mean being silent, just as being meek or gentle does not mean being weak.)

Be clear and direct – Don’t make the leader wonder what you are talking about when you confront him or her. Talking around the problem will not be clear to a controlling leader. Most controlling leaders think their control is a sign of good leadership. They don’t realize they are the problem. You will not want to take this step to confront more than once, so make sure you are clear with the issues as you see them. If you’re going through the stress and preparation to confront, make sure you address the real problem.

Live with your consequences - You’ve prayed and prepared. You know you are doing the right thing for you and the organization. You confronted the leader with love and respect. You were clear about the problems. The response of the leader is out of your hands. You can’t control the leader’s response, but you can control your response to the leader’s response. Be willing to live with the consequences of your actions. After all, isn’t that one thing you could model for the controlling leader? (You may want to refer back to my 3 Ways to Respond to a Controlling Leader post for the other options.)

You may also need to read: 5 Ways to Influence People Who Lead You (Leading Up)

Have you ever had to confront a controlling leader?

What would you add to my list?

5 Roadblocks of Good Leadership

I’ve witnessed many leaders, including myself at times, get distracted from good leadership. Many times it’s a natural occurrence. We aren’t feeling well physically or emotionally. Life struggles distract us for a season. There are unavoidable distractions for any leader. It’s the distractions we can avoid which tend to be most frustrating and can become roadblocks to good leadership and organizational health.

Have you ever encountered one of these 5 roadblocks to good leadership?

Abusing power rather than extending power to others – Some leaders try to control an outcome, but end up wasting the valuable talent of other team members. This roadblock always limits the teams possibilities to that of the leader.

Making excuses for a weakness, rather than admitting weaknesses and growing strengths – Some leaders never admit a fault or mistake even though everyone around them sees it. This roadblock ensures that underlying problems of the team are never addressed or corrected.

Favoring popularity over progress – Some leaders care more that everyone like him or her than about achieving the goals of the organization. When this roadblock occurs complacency and mediocrity become standards instead of excellence.

Holding grudges instead of building bridges – Some leaders get distracted by personal injuries, challenges or disappointments from others on the team. This roadblock results in turf wars among team members, where sides are chosen and the team’s abilities to effectively work together is limited.

Waiting for the perfect conditions rather than taking a risk – Some leaders refuse to take steps in faith; demanding that every potential problem be eliminated. This roadblock results in bored cultures and teams, slow or no growth, and eventual declines. The opportunity cost with this distraction is exponential.

Have you lived under these roadblocks of a leader?

Be honest: Have you been a leader with one of these roadblocks?

What roadblock would you add to my list?

The Question I Ask When Receiving a Complaint or Criticism

When I have complaints or criticism I ask a question:

Is it individual or representative?

In other words:

Is it one person with an problem or is it multiple people?

Is it a personal issue or a public issue?

Does this complaint or criticism represent one person’s opinion or is it representative of a larger number of people?

The answer is critical before responding. I know I can’t please everyone. Some individuals are simply going to disagree with the way I or our church does something. I will listen to the complaint and respond to even the individual criticism, but when there is a growing tension among the masses, the issue demands more attention. It may not alter my response, but it does alter the intensity of my response. I realize when a larger number have the same complaint or criticism that it may lead to a “bad culture that eats good vision”. (I wrote about that principle HERE.)

To read more of my thoughts on responding to criticism see:

5 Right Ways to Respond to Criticism

5 Wrong Ways to Respond to Criticism

What do you think? Do you ask similar questions when responding to criticism?

7 Ways I Gain Influence with My Team

John Maxwell says leadership is influence. If that’s true, then how does a leader develop that influence with the people he or she leads?

Here’s how I gain influence with my team:

Treat people professionally and with respect - I expect to be treated likewise, but for me to demand it without displaying it doesn’t build influence, it fosters control. (I wrote a post about that HERE)

Take risks on people and give opportunities to fail (or succeed) – Several on our staff started their ministry career with us…in large roles. I like placing faith in people. If a team member comes to me with a dream, I’ll try to help them attain it. The risk is almost always worth the return.

Recognize and reward efforts – I try to find ways to invest in our team, based on the individual needs and desires of the team member. I’ve been known to be creative in rewarding a team member for doing exceptional work. I’m also not afraid to single out exceptional work for individual recognition.

Allow them to know me personally – I’m transparent. I try to be clear about my weaknesses and own my mistakes. I’m also not afraid to be the brunt of the jokes.

Be approachable - I return phone calls and emails to my team quickly. They can get in touch with me and on my schedule before anyone other than my family. I keep the door open when I’m in the office and welcome walk-ins. (I have candy in my office too!)

Be consistent and reliable - I keep lots of lists so I don’t forget things I’ve committed to do. I have an Evernote folder with each team member’s name on it for things relative to them specifically. I don’t make many promises, but I try to honor my commitments, even when it’s costly at times. If I tell a team member I’ll do something, I make it a priority in my schedule until it’s accomplished.

Help others achieve personal success - I love to learn a team member’s goals and help them achieve it.

Keep in mind, I’m not perfect and this is not an attempt to brag about my performance. As with all my posts, I’m trying to be helpful in developing your leadership. If you read this blog regularly you know that one way I improve what I do is that I annually ask my team to evaluate me. (You can find out about that HERE and the consulting I offer in that area HERE.)

Of course, my team is free to comment on this post as well, so that should humble me. :) Most of what I’ve learned in leadership came from doing the wrong things first. I think it’s vital to a healthy team that the leader be continually conscious of his or her need for influence and ways to improve upon it.

You may also want to read my post 12 Ways to Keep an Organization Small

What would you add to my list?

If a leader always…

If a “leader”…

  • Always has to be feared…
  • Always has to have the final word…
  • Always has to be coddled…
  • Never empowers others…
  • Never takes ownership for a mistake…
  • Never steps up to lead…

Then he or she is not a leader…

  • May have a title…
  • May be the boss…
  • May have power…
  • May draw a larger paycheck…

But is not a leader…

In fact, in my opinion, he or she may even need to get out of the way and let someone lead…

Have you known people with the title of leader who weren’t really a leader?

A Quick Tip for When You Can’t Find the Courage Needed…

Here’s a quick tip I’ve had to use many times in life…

When I can’t find the courage to do the thing I know I need to do…

Instead of trying to muster the courage…

I often need to renew or grow my passion for the thing that needs doing…

It’s a bigger picture approach…

Dave Ramsey says that if you want to get out of debt that you have to “Get angry about it...”

That’s the same idea here…

Emotions often fuel courage…

Grow your passion…grow your courage…

As an example, if you need to address a difficult employee situation, but don’t have the courage…fall more in love with the vision of the organization and it’s effectiveness, and you’ll find courage to have the hard conversation…

You take risks to achieve those things for which you are most passionate…

Think of it this way…if your child was in danger, you’d find the courage to save him or her, regardless of the risks involved…

Fall more in love with what you hope to accomplish and you’ll find more courage…

Are you in a situation now that is requiring more courage? I’d love to hear your story…

(I’ve written previously about the courage of a leader HERE and HERE.)

The Larger an Organization Gets…

Bad leadership is bad leadership. It’s usually easy to recognize.

It’s easier, however, to hide bad leadership in an organization, which isn’t growing. (I wrote recently that it’s easy to keep an organization small. Read that post HERE.)

The larger an organization becomes and the more growth, which occurs, the more bad leadership becomes apparent.

As an organization grows:

  • More people ask questions and challenge the process…
  • More decisions need to be made…
  • More and better systems are needed…
  • More people are required in the process…
  • More leadership development is needed…
  • More delegation and management is necessary…
  • More responsibility is placed on leadership…

…and the better leadership must be.

Continuing to grow an organization requires a growing leader.

How are you growing as a leader?

What is your personal leadership development plan?

Opinion question: Do you think some organizations often outgrow a leader’s capacity to lead well? Have you seen this happen?

7 Attributes of a Wise Leader

I write and speak a lot about wisdom. I think wisdom is critical to good leadership. Leadership demands consistent decision-making and a wise leader has developed certain attributes that protect the leader and the organization during this process. A leader learns wisdom from the personal experience of success and failure and from the insight of other leaders.

Here are 7 attributes of a wise leader:

Timing – The wise leader using sound judgement and is patient, knowing there is a right time to act and and there are times to wait…

Morality - The wise leader places a high value in character and integrity, knowing that ultimately everything rises and falls on these qualities…

Vision - The wise leader understands the value of a big picture, and therefore keeps an eye on something worth attaining…

Initiative - The wise leader is risk-taking and intentionally encourages innovation, change and forward progress…

Diligence - The wise leader continues in spite of adversity, knowing that reaching a goal is worth the struggles to get there…

Strategy - The wise leader realizes that no dream becomes reality without proper planning…

People - The wise leader knows that people are the key to any organizational or team success and works to develop and empower others…

Which of these do you need more experience in developing?

What am I missing? What would you add to my list?