3 Basic Needs of Every Organization or Church

Learn & Lead

Several years ago I read an article by Raymond P. Rood’s entitled “How Then Should Organizations Live”. (http://www.humantechnologies.com) Rood makes the point that every organization has three basic needs. This philosophy resonated with me and, based on my experience, I can see how it relates to the churches, businesses, and non-profits I have led.

Here are 3 things Rood says every organization needs to thrive:

Growth – Rood says “growth needs focus on productivity and expansion.” The growth of any organization is vibrant and fast-paced and requires lots of energy and attention. It’s a world of numbers and percentages of increases. Without growth, the organization will eventually die, but if an organization only grows and never matures, that growth will not sustain itself for long.

Maintenance – According to Rood, “maintenance needs focus on order and the reduction of problems.” The more an organization grows the more it needs a structure in place to manage the growth; that’s maintenance. Systems. Some people love the maintenance world. Maintenance is extremely necessary for the organization to remain healthy. Still, if all an organization does is maintenance it will become dull, boring, legalistic, and uninspiring. (Did I paint that well enough?) Some organizations, and even churches, die because they live in the maintenance world. They become one large bureaucracy of rules and regulations, designed with good intentions, to sustain the organization’s growth. That leads to the third basic need of organizations.

Development – Rood writes that “development needs focus on organizational quality.” The development needs of an organization are designed to take it to the “next level” of success. This is where an organization really matures, develops lasting principles and values, and prepares itself for years of growth and success. Without developing an organization it will eventually wither and die.

(A common mistake is to confuse development with growth. Growth is always growth. It is focused primarily on things getting bigger. We need that focus. Development is focused on things getting better, which may or may not lead to growth. It may be completely internal. As a development person, I always hope this leads to growth, but quality is my main objective. An example here would be developing or improving the internal accounting or paperwork systems…the maintenance function. It’s more difficult to tie these directly to growth sometimes, but they can always be tied to development.)

For an organization to thrive it must do all three well. Using this information, I have expanded my thinking around these areas.

I’ve discovered, for example…

  • Everyone in the organization tends to prefer one of these three, even though all of us need all three to be successful in our role.
  • For a position to be most successful, it should have a primary focus on one of these three, although, again, all of them are necessary, for every position.
  • If a person is mismatched in one of these they will more quickly burnout. A person with a preference for growth, for example, will burnout sooner when they are function in the maintenance function.
  • We have to discipline ourselves as leaders and team members to make sure all three of these are a part of our work and the organization.
  • I have heard some people say they love all of these…or really “confident” people say they are good at all of them. I question this. In my experience, they may enjoy elements of all of them, and may even be good at all of them to some degree, but there will be one preference in the bunch (and weaknesses they can’t see in one of them.) For years, I thought I would be good at maintenance need, because I like organizational efficiency. When I was put in that position exclusively, I bombed at it.
  • When shaping a team, we need to make sure people specializing in all three are represented, and allowed to lead in their area of strength.

With these understandings, I have frequently walked our staff through each of these in a retreat setting. We expand our thoughts on these three needs as they relate to the life of our church and each individual area in which we serve. The discussion always leads to ways we can improve in each of these areas. As a pastor/leader, knowing the importance of each of these, I want to make sure we are excelling in all of them. That’s a healthy church.

For disclosure, I’m a development guy. My lesser strength is in the maintenance area, but I have seen what happens when we are weak in this area. I love the growth area, being a starter and entrepreneurial, but in an established organization, I always drift towards development…which usually involves starting something new in the same organization. If that’s all I had to do, I’d be happy. To be an effective leader, however, I must discipline my time to focus on all three needs. I can specialize in one, but I must be committed to playing a part in each area.

Some questions to ask, considering these three basic needs:

  • Which of these are missing most in your organization or church?
  • Which of these do you prefer doing most? (If you say all, let me encourage you to reconsider your answer.)
  • Should you discipline yourself in the other areas so you can be a healthier organization?

7 Vital Steps Prior to Implementing Major Change

Chalkboard with text Changes

As a pastor and leader, I am continually dealing with change. Everyday. Change is a part of life. For all of us.

Some change occurs without us doing anything. Some change is so routine it requires little thought or preparation by the leader. But, when making major change…change that impacts everyone…change the may be controversial…there are some steps to take before you begin implementation. Failing to do most or all of these, in my experience, could derail the effectiveness of the change. Keep in mind, these are steps I take. You may have a better system in place. If so, please help me learn from you.

Here are 7 steps before implementing major change:

Establish trust authority – I wrote about this principle HERE. Leaders shouldn’t attempt to implement change until they have enough trust of the people to solicit the support necessary for the change. You will need people to follow your leadership and that requires an established relationship of trust. Leaders need to be careful to not move until enough trust is in place for the size of the change. This doesn’t mean people will trust, or even like, the change, but it does mean they have trust in the leader.

Personal confidence and conviction – Check your heart. Have you prayed about it? Do you sense any reason you shouldn’t do it? In my experience, God gives tremendous freedom to us in how we carry out the mission. That’s why there are hundreds of styles and structures of churches all carrying out the same Great Commission. But, before you do anything else, make sure you are in this enough to see it through. Would you be willing to fight the naysayers on this one? Are you willing to lose people over it? I’m not saying it will come to that, but that’s the level of commitment you need to have before you introduce major change.

Leadership – Make sure you get buy in from those who will most likely end up implementing the change. Personally, I’m seldom willing to move forward if the staff I’ve surrounded myself with doesn’t believe in the change. There may be times I need to vision cast better and help them see the need, but their support is critical if major change is going to be successful.

Focus group – On major changes, I like to bring in a group of people who are generally supportive of my leadership, but represent all the major groups within the church. I cast the vision for the change, get their feedback and answer questions. Again, they may or may not immediately agree with the change, but I know they will be a respectful audience. I always tell them that as a leader, I will have to follow the direction I feel God is leading me, but I value their input in the process of discernment. (And, I genuinely do. Make sure you are open to this as a leader.) This step always makes the change better by their input and helps build a base of support for the change.

Stakeholder analysis – I wrote about this concept HERE. I try to know the most interested and influential people in the particular change. We attempt to reach out to them first. Again, this step builds support among influencers and usually further enhances the change with their input and hopefully their support. Many times this group become supporters of the change, or at least they don’t work against it, because they feel included in the process. (Again, leader, make sure you are open to this input. You need people to make any change effective. The more buy-in you get early the more effective you will be.)

Major questions answered – (Or a plan to get them.) One of my goals is getting as many answers to questions as possible on the table before the change is implemented. We can never anticipate all the questions or scenarios that will arise, but the more we can address in advance the better prepared we will be to handle them when they do. In each of the groups listed here, I always ask what questions are in the room and what questions they may sense others will have.

Timetable – It is impossible to do this perfectly, but having a planned approach to implementing the change makes the change more successful. This needs to be planned, as much as possible, before the change implementation begins. People WILL ask this question. Be realistic with your timetable, but don’t be afraid to let it stretch you either. The best change requires an element of faith.

Those are some of the steps I think through before making major change. As a pastor, I know God has called me to lead a church that will always need to be changing as the people we try to reach our changing. Refusing to change simply diminishes our effectiveness and shortens our lifespan as a local church. The more I can do to prepare people for change, the more effective that change can be.

Any steps you would add?

5 Ways to Hear from People Different from You

Leadership Ahead

One of the biggest mistakes I’ve seen leaders make is:

Forgetting that everyone doesn’t think like the leader.

People are different. They think differently. They have different desires. Thankfully, they have different ideas. The way they process and share those ideas are different from the leader.

If you want to lead people who are different from you…and you should…you’ll often have to lead differently from how you wish to be led. Frankly, I’d be comfortable leading by email, but how healthy would that environment be?

When you fail to remember this principle of leadership, that people are different, you frustrate those you are trying to lead. You get poor performance from the best leaders on your team and your team fails to live up to its potential.

Here are some thoughts to warrant against this:

(Please understand, I am using the word “I” a lot here. I don’t really like that term much, because I’m a leader in training too, but I want you to see how I being intentional in this area and provide a few practical examples.)

Intentionally surrounding yourself with diverse personalities. One intentional thing I do is try to have good friends who stretch me as a person, even outside or my work. I have some extremely extroverted friends, for example. They remind me that everyone isn’t introverted like me. On any church staff I lead, I know I want some different personalities to compliment mine. Building my comfort with this in my personal life helps me welcome it even more in my professional life. We will all share a common vision, but we should have some unique approaches to implementing it. Ask yourself, “Have I surrounded myself with people who think just like me?”

Asking questions. Lots of them. Personally, I ask lots of questions. I give plenty of opportunity for input into major decisions before a decision is final. We do assessments as a team. I have quarterly meetings with direct reports. We have frequent all staff meetings. I periodically set up focus groups of people for input on various issues. I want to hear from as wide a range of people as possible. I try to consistently surround myself with different voices so I receive diversity of thought. I place a personal value on hearing from people who I know respect me, but are not afraid to be honest with me.

Never assuming agreement by silence. I want to know, as best as I can, not only what people are saying, but what people are really thinking. To accomplish this, I periodically allow and welcome anonymous feedback. I realize, just because of position, and partly because of personalities, that some are not going to be totally transparent with me. I try to provide multiple ways for feedback. Even during meetings I welcome texting or emailing me (depending on the size and structure of the meeting) during the meeting. I’ve found that approach works better for some who may not provide their voice otherwise.

Welcoming input. This probably should have come first, but this is a personal attitude. I have to actually want to hear from people on my team. Even the kind of information that hurts to hear initially. I personally want any team I lead to feel comfortable walking into my office, at any time, and challenging my decisions. (I keep candy in my office knowing it attracts them for frequent returns.) Granted, I want to receive respect, but I expect to equally give respect. Knowing what my team really thinks empowers me to lead them better.

Structuring for expression of thought. Here I am referring to the DNA…the culture…for the entire team. And, it is very important. There has to be an environment with all leaders that encourages people to think for themselves. That kind of culture doesn’t happen without intentionality. As a leader, I try to surround myself with people sharper than me, but I want all of us to have the same attitude towards this principle of hearing from others. I believe in the power of “WE”. If we want to take advantage of the experience and talents in our church, we have to get out of the way, listen, and follow others lead when appropriate.

It’s not easy being a leader, but it is more manageable when you discipline yourself to allow others to help you lead.

How do you structure yourself to hear from people different from you? What are some ways you have seen this done by other leaders?

Warning: Don’t Be the Senior Leader Unless…

Warning

Here’s a warning:

Don’t Agree to Be the Senior Leader Unless…

You are ready to lead alone at times…or at least feel like you are.

You aren’t striving for popularity, knowing that every decision you make is unpopular to someone.

You can make the hard decisions, even the ones involving people or conflict.

You will try to see all sides of an issue.

You are comfortable with change and thinking outside the box.

You are okay when others receiving credit; even for something you initiated.

You can delegate leadership…and truly empower others, believing things are better when other people help make decisions.

You don’t let criticism derail you for long, but stay committed to the task before you.

You can think beyond today and help others join you by casting an engaging vision.

You highly value people and their contributions.

And _________?

Senior leaders…share yours.

7 Ways to Help an Introvert Engage in Meetings

power meeting from above

I am asked frequently how to engage introverts on a team in meetings. I guess because I am an introvert, and have written extensively about the subject, people assume I know how to engage someone completely different from me, but who also happens to be an introvert. We aren’t all alike…you know. :) Although it is a common perception that all introverts are reserved, constantly quiet, and unsocial, introverts are a diverse group, with varying degrees of introversion. My best advice for leaders about engaging people into meetings would be to consider everyone different. When it comes to meeting dynamics, everyone has something to add and does so in their own way. It takes me time to understand the team. Part of my job, if I’m leading a meeting, is to analyze the people in the room, as much as I can, before the meeting begins.

But, I understand. Many introverts don’t engage in meetings. They keep to themselves, especially in large group settings. They aren’t as easy to get to know. And, yes, I can even be that way, especially if I’m not in a leadership position where I have to force myself out of my introversion.

So, here’s my attempt to answer some of the questions about engaging introverts in meetings. Keep in mind, we aren’t all alike, even though we share the introvert characteristic, but try a few of these and see if they improve your meeting dynamics. And, just to be clear, some of these can help extroverts make better in meeting decisions too.

Here are 7 suggestions to help introverts engage more:

Give them time to respond – This is huge. Introverts typically reflect inward, so they respond only after they have thought through their answer. This is a great characteristic if used well, because it usually means their answer has already been tested in their own mind. They are likely to be some of the most valid options on the table if you give the process time to work.

Ask specific questions…ahead of time – Give them a problem and time to solve it and most introverts, if left alone, will enjoy the challenge. If you want them to brainstorm effectively, tell them exactly what you are going to brainstorm about prior to beginning.

Let them respond in writing – When I know there are numerous introverts in a group, I will usually find a way to let them put something in writing. I have even allowed them to text or email me during the meeting. It’s amazing some of the suggestions I’ve received when an introvert doesn’t have to say it aloud.

Don’t put them on the spot – If you call on them for an immediate response you might get an answer if you do, but it won’t be their best answer and it will often keep them from ever sharing again. Introverts are often not huge fans of being singled out to answer a question. They may be better prepared if you ask a question, let people respond who have instant answers (usually the extroverts), then call on the introverts later in the process.

Separate them from the most extroverted – If there are too many extroverts in the group, introverts and even more likely to shut down communication. Try putting a group of introverts together, give them plenty of time and thought provokers to stimulate conversation, then allow the process to work on their time. You may be amazed.

Give them an assignment they can control – Many introverts (this one included) can perform to task if we are put in the seat of responsibility. It could be speaking to a group or working the crowd at a banquet, but when it’s purposeful and I have an assigned responsibility, and can control how I do it, I’m more likely to perform like an extrovert.

Express genuine and specific interest in their ideas – Introverts, like all of us, love to be respected for our thoughts and ideas. If you want an introvert to share more, remind him or her how valuable they are to the team and how much their thoughts are needed. This is best done before the meeting starts.

Some of these suggestions might help with your church Sunday school or small group meetings also.

As already stated, this isn’t an exact science. We are all different. Knowing introversion, however, as I do, it’s a little easier for me to land on these points. Don’t overlook the introverts on your team as if they have nothing to add to the discussions. They do. They will simply share that information differently. They may not talk as much as some or seem to have as many opinions, but when they do, it will often be golden.

Are you introverted? What tips could you share?

You might read THIS POST and THIS POST for more posts on introversion.

Do You Lead or Control People?

controlling leader

In my years leading in business and churches, I have known many people who claim to be leaders, but they are actually nothing more than controllers of people. There is a huge difference in leading and controlling.

In fact, the differences are almost exact opposites:

Here are some characteristics of environments that lead people:

  • Creativity is encouraged and mistakes are seen as part of the process
  • People are developed more than programs
  • Healthy relationships and teams are part of the DNA
  • Delegation thrives and people are empowered
  • Everyone has value on a team
  • People follow willingly, because they feel respected and valued
  • Leadership development is part of the DNA

Here are some characteristics of controlling people:

  • Personal growth is stifled
  • Creativity and independent thought is discouraged
  • Followers are kept as a distance from leaders
  • Leaders insist on their way and are never wrong
  • People are taken for granted
  • Positions and policies rule more than relationships
  • People are employees more than team members

Apparently, to some leaders, it appears easier to simply make people do what the leader wants them to do. By force. I’ve had bosses like that. Making people carry out your agenda simplifies things…it seems. But, that’s not really leadership.

Leadership is more of an art than that. Leading people effectively means helping people with different skills, talents and interests, even ideas and temperaments in a way that makes them feel valued and yet accomplishes the established vision and goals.

That’s not easy. That’s not even always fun. But, it certainly is truer of leadership. The fact is you can’t truly lead people and control people. The two don’t work well together.

Have you ever worked for a controller?

Be honest with yourself, are you leading people, or do you claim to be a leader, but you are really a controlling people?

Something I’ve Learned as a Senior Leader

Money Worries

I was talking with a young pastor recently who is having to make some hard decisions in his church. He’s praying, seeking wisdom from other pastors and leaders, allowing input from the church. He feels confident he is making the right decisions for the life of the church at this time. None of the changes are clearly addressed in Scripture. He feels. Majority of the people support him, but still, he’s got some who continually question the decisions he makes.

It reminds me of one thing I’ve learned about leadership.

Not everyone will understand all the decisions a leader makes unless they sat where the leader sits.

The leader can explain. And, he or she should try. The leader can walk with them through the decision. And, he or she should. The leader can listen to the objections. And, he or she should.

But, there will be times when the leader has to make decisions based on the information available. the leader must consider all aspects of the decision, how it impacts every person (not just a few), every ministry, and how it helps accomplish the vision for the future of which he or she feels charged to lead.

And, not everyone will understand.

That principle is equally true for…

Pastors

Business owners

Parents

Elected officials

Teachers

A friend of mine uses the term “second chairitis“. It’s similar to “back seat driver”. Basically it means it’s natural to question the actions of a leader, when you aren’t carrying the full weight of the team. The “outside looking in” view isn’t always the clearest view.

For the leader, I would encourage you as I did the pastor I reference above:

  • Make sure you are obedient to God and His word.
  • Make sure you are seeking wise counsel.
  • Make sure you are open to correction.
  • Make sure you are leading with integrity, in your public and personal life.
  • Make sure you allow people you trust to speak into your life.
  • Make sure you stay true to the vision.
  • Make sure you consider the interest of others, even more than your own.
  • Make sure you develop methods to measure progress.

Then make decisions…the best decisions you can, based on the information you have, realizing in advance that not everyone will always understand. Hopefully, someday they’ll look back and realize you were making good decisions, even when they couldn’t understand. Sometimes you’ll look back and realize you made the wrong decisions. Admit those times. They are like gold for your future leadership decision making.

But, leaders aren’t called to be popular. They are called to lead.

So lead!

Have you ever had to make decisions others couldn’t immediately understand?

As a Leader of Leaders…

female leader

I often get asked, what’s the difference is between leading leaders and leading followers. Great question. It really is a paradigm of leading. It’s really in how you lead.

As a leader of leaders…

I say, “I don’t know, I’ll have to find out” a lot…

I often “didn’t know about that” until a decision is made, but you won’t hear me say that…because I support my team’s ability to make decisions…

I encourage learning from someone besides me…

I let people make mistakes…

I try to steer discussion more than have answers…

I believe in more dreams than my own…

I say “we” more than I say “me”…(except in this post)

I strive to empower more than I control…

I’m not afraid of being challenged by those on my team…

I seldom script the way to achieve the vision…

Do you lead leaders? What would you add?

4 Ways a Leader Becomes Controlling

Manager and  joypad

One of the most dangerous forms of leadership, and one of the most frustrating, in my opinion, is the controlling leader. I have worked closely with a controlling leader, so I guess I may me sensitive to the issue. I’ve written about this issue previously, including:

7 Suggestions for Confronting a Controlling Leader

3 Results of Controlling Leadership

3 Ways to Respond to a Controlling Leader

7 Warning Signs You May Be a Controlling Leader

And others.

Under a controlling leader’s watch, leadership development is virtually non-existent. Pride is rampant. Ideas are squashed. Momentum is curtailed. It never works well.

A friend of mine and I were discussing this issue recently. His boss is a controlling leader. It has led to burnout for my friend and caused him to start putting his resume out. He’s done. Can’t take it anymore. Knowing this young leader, I realize the business is going to suffer because the leader can’t let go of the reigns. As an outsider, it appears they will be losing a quality person if they lose my friend. At this point in the life of the business, it will be a devastating blow.

In the conversation, my friend asked an important question. “How does one become a controlling leader?”

Good question. I don’t know that I can answer for every controlling leader, (My aim has never been to speak for that group), but I have some theories.

Here are 4 suggestions:

Faith – Actually, the lack thereof. Typically, this leader doesn’t trust anyone except him or herself to do the job. They are afraid to release the vision to others. In terms of the church, our vision is shaped by Christ, and the ministry leader who struggles with their faith will always default to trying to make things happen on his or her own.

Failure – This leader has witnessed failure; either personally or in the lives of others. They are now leery of things going wrong and so they refuse to let anyone else take charge. Controlling appears to be the “safer” option.

Fanfare – These leaders thrive on attention they receive from the limelight. They want the power, prestige and privileges that come with leadership, so they shut down anyone else who may appear to be easing into a position of influence.

Fear – These controlling leaders always believe the sky is falling. They see the glass as “half empty” and don’t want to take too many risks or chances. When everything is under their control they feel a sense of security.

I don’t know that any of us can answer this question as it applies to every leader, but these are some theories I’d suggest.

Have you ever worked with a controlling leader? Anything you’d add to my list?

I believe in challenging leaders, so here goes. Leader, do you have controlling tendencies? (We all do to some extent.) Do any of these apply to you?

Decision Remorse

Funny scared man

I was talking with a young leader. Recently he had made a pretty major decision. He prayed about it. Consulted wise counsel. Acted methodically. I walked with him through the process and was impressed with the way he handled things.

The decision was made. He communicated it to key leaders and the steps were in place to move forward.

Then reality sank in.

It was a big decision. It will alter things. People will be impacted by this decision.

His mind started to play tricks with him. He questioned himself.

What if I made the wrong decision?
What if there was a better decision.
What if I was wrong?

He began to panic.

I was glad we were still talking at this point in the process. I was able to tell him a principle I learned years ago in leadership.

Sometimes we suffer from decision remorse.

Just like buyers remorse…what happens when you buy something and then temporarily wish you hadn’t…leaders often suffer from decision remorse. With every major decision in life or leadership, decision remorse is a possibility.

It’s a temporary setback. A momentary lapse. A gut check reality that makes you question your decision. It’s natural to question yourself at this point. You’ve invested a lot of energy on a major decision and now you are faced with making it happen.

Trust the process. Trust your instinct. Trust the system of decision-making you used.

Don’t allow decision remorse to keep you from celebrating the joy of what’s to come.

That doesn’t mean you don’t evaluate. It doesn’t mean you won’t make bad decisions. But, if you strategically and methodically made the decision, now is the time to implement.

Have you ever struggled with decision remorse?