I have seen, and probably been accused of, dumping responsibilities on people inappropriately and calling it delegation. That form of delegation actually does more harm than good for an organization, because it leaves projects undone or completed sub-par, kills employee morale and motivation, and keeps the mission of the organization from reaching its full potential.
Over the years I have frequently asked staff people to whom I delegate frequently how I am doing in this area It is always sobering — and always helpful. This post originates from learning the hard way.
The bottom line of delegation is this….
Delegation involves more than ridding oneself of responsibility.
You can’t dump and run and call it delegation.
Here are 5 necessary ingredients for healthy delegation:
Expectations – The person receiving the assignment must know the goals and objectives you are trying to achieve. They need to know what a win looks like. in your mind. They will want to please their leader. Everyone wants to know they did good work. The question “Why are we doing this?” and “What are we trying to accomplish?” should be answered clearly in their mind.
Knowledge - The delegator should be sure the proper training, coaching and education have been received. The delegator should remain available during the process so that questions or uncertainties of details that arise can be answered.
Resources – Good delegation involves having adequate resources and money to accomplish the task assigned. Nothing is more frustrating than being asked to complete a project without the tools with which to do it.
Accountability – Proper delegation involves follow up and evaluation of the delegated assignment. This is healthy for the delegator, the person receiving delegation, and the organization.
Appreciation – The delegation isn’t complete until the delegator recognizes the accomplishment of the one who completed the task. Failing to do so limits the leader’s ability to continue healthy delegation.
What would you add? Have you ever received a “dumping” that was called delegation?