We went to a restaurant in a major city recently. The only parking available was valet parking. The funny thing was that we drove to the parking lot where we would be valeted. We parked our car, got out of the car, handed the keys to the valet, and watched him drive it about ten feet into a parking space. Then we paid for parking and (felt obligated to) tip the valet.
It didn’t make sense. We didn’t complain out loud. (I’m a pastor, you know.) But, we did complain to each other. And, we heard others complaining.
Sure, the restaurant is good enough and is in a location where they are always busy and can “get away” with it, but it still was frustrating to out of town visitors.
It was a reminder to me in leadership. As much as you can:
- Eliminate confusion
- Share the vision
- Give details
- Allow questions
- Answer questions
- Don’t assume people know
- Keep it simple and understandable
All that said, that doesn’t meant there won’t be times when you’ve done the best you can to explain and it still makes no sense to people. Leaders have to take people to unknown places at times. But, as best as we can, we need to bring people along to better understandings of the why behind what we are doing.