Comments on: A Pet Peeve About Customer Service http://www.ronedmondson.com/2009/07/a-pet-peeve-about-customer-service.html The Blog of Leader, Pastor, and Church Planter Ron Edmondson Sat, 11 Feb 2012 22:12:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Anita Boyer http://www.ronedmondson.com/2009/07/a-pet-peeve-about-customer-service.html#comment-13983 Anita Boyer Tue, 30 Nov 2010 14:43:38 +0000 http://www.ronedmondson.com/?p=3146#comment-13983 Very good post Pastor Ron - this a right on time message. My children and I were recently discussing an incident we witnessed at a restaurant we frequent. The server acted as though the customer (not us) was "bothering" her when the customer simply asked for something additional (a condiment) to go with a meal. The expression on the server's face really spoke what she was must have been thinking, "you're bothering me - don't bother me!" No smile, no "you're welcome" when the customer smiled and said, thank you. Horrible! Who wants to approach or be served by someone with that type of attitude? I've been in the service industry for some 30 years, and yes, I've had many bad days. Many days I had to walk into work and put a smile on my face when I didn't feel like it - and you know what Pastor Ron, it didn't kill me to do so - it didn't kill me to be nice. I'm still here - lol! And because I was able to set aside my problems and put the customer first, I've had many repeat customers come back to have only me serve them - and I gave them the same polite, courteous service every time. One client said to me, "It makes my day when I get off the elevator and come around that corner and see your smiling face." (I formerly worked in the Juvenile Court system for 18 years, and one of the parents told me this. And I've received many more compliments like this one, over the course of time.) More training is definitely needed in the customer service area. (Thanks for letting me vent, too!) Very good post Pastor Ron – this a right on time message. My children and I were recently discussing an incident we witnessed at a restaurant we frequent. The server acted as though the customer (not us) was "bothering" her when the customer simply asked for something additional (a condiment) to go with a meal. The expression on the server's face really spoke what she was must have been thinking, "you're bothering me – don't bother me!" No smile, no "you're welcome" when the customer smiled and said, thank you. Horrible! Who wants to approach or be served by someone with that type of attitude?

I've been in the service industry for some 30 years, and yes, I've had many bad days. Many days I had to walk into work and put a smile on my face when I didn't feel like it – and you know what Pastor Ron, it didn't kill me to do so – it didn't kill me to be nice. I'm still here – lol! And because I was able to set aside my problems and put the customer first, I've had many repeat customers come back to have only me serve them – and I gave them the same polite, courteous service every time. One client said to me, "It makes my day when I get off the elevator and come around that corner and see your smiling face." (I formerly worked in the Juvenile Court system for 18 years, and one of the parents told me this. And I've received many more compliments like this one, over the course of time.)

More training is definitely needed in the customer service area. (Thanks for letting me vent, too!)

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